New admissions

We are open for new admissions

We are open for new admissions.

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FAQ

1. What is the current guidance on relatives and friends visiting the Home?

There are no restrictions on visiting.

2. Can I call at any time?

Yes, you are welcome to call us any time. There are however critical times where calls may take longer to get through to the home, typically 8am – 10am and mealtimes, and we ask that you please try to call outside these times.

3. How are you protecting residents and team members from COVID-19?

Down Lodge has developed a plan aligned with current Government strategy, where we have introduced various shielding techniques promoting social distancing and strict infection prevention and control measures.

• Covid Screening:

- Residents have their temperature and oxygen saturation levels measured if symptomatic.

- team members are self isolating if they have tested positive.

• Team members visiting multiple sites

- We have no team members who work elsewhere other than at Down Lodge

• Additional Training

- All of our team have received additional training on Coronavirus and the relevant measures in preventing the spread of the virus.

Personal Protective Equipment

- We have a good stock of personal protective equipment to be used in line with Government guidelines; in fact, we have over supply of it.

4. When will people be tested for COVID-19?

Down Lodge residents are only tested if there is an outbreak, in line with current government regulations.

5. If my loved one is admitted to Hospital, will you accept them back to the Home?

Yes, this is their home. Where residents have stayed in Hospital for longer than 1 week, we will utilise Trusted Assessors in the Hospital, who will help us to understand any change in their needs.

6. Is there enough Personal Protective Equipment?

Yes we have good stock of PPE equipment.

7. Are you accepting deliveries on behalf of residents?

Yes, we do.